HOW TO GO ABOUT IT
Whether you are conducting an individual interview or a workshop, you should introduce the session by explaining that the aim of the workshop is to find out about the strengths and weaknesses of the company that might be relevant for the eco-innovation activities.
Topics to cover in the interviews/workshops include: innovation and product development, sustainability performance, suppliers and partners, competition, marketing and communication, management. The types of questions you ask during an interview/ workshop will need to be adapted taking into account the knowledge and experience of the participants of the session. Below are some examples of the types of question you could ask:
- How important is innovation for the company?
- What policies or procedures does the company have in place to ensure that good ideas from staf can be implemented?
- Which processes that occur in the factory have the biggest environmental impact?
- Which processes that occur in the factory cost the most?
- How is the company performing in terms of social issues such as worker health and safety, equal opportunities, fair pay, working conditions, and having a positive impact on society?
- Is the company certified against (or does it comply with) any sustainability standards or international conventions?
- What partnerships does the company have with other organisations?
- What is the nature of the partnerships?
- How does those partnerships benefit your company?
- When negotiating with suppliers does the company just focus on getting the lowest price possible or are other factors taken into consideration?
- If so, what other factors?
- In what ways are products and services offered by your company better than those of competitors?
- Who are the biggest competitors your company faces?
- Why would customers select your company’s products and services over a competitor’s?
- In what ways are those competitors better than your company?
- Are you receiving pressure from your customers or other stakeholders to improve the environmental performance and quality of your products or operations?
- If so, what specific issues are they interested in (e.g. energy consumption in use phase, compliance with hazardous substance regulations, gender equality)?
- What types of activities does the company do to communicate with customers or other people outside the company?
- Does the company have a clear strategy that is communicated to all staff ?
- If so, what are the main elements of that strategy?
- Which three words best describe the company today?
- What are the company’s biggest strengths and weaknesses?
Once you have completed the interviews or workshop, you should identify at least five strengths and five weaknesses for the company based on what you have heard. Where possible, follow- up with participants to gather some relevant data related to the strengths and weaknesses that you have identified.