ST.5 Do a workshop/interviews with staff

Download

OVERVIEW

This activity uses interviews or a workshop with staff from the company to get their input on the operational strengths and weaknesses of the company.

INPUT

• Data Gathering Checklist from the activity ST.1 Plan my data gathering strategy.

• Operational strengths and weaknesses identified from the activity ST.4 Do a Walk- Through Audit.

OUTPUT

At least five strengths and five weaknesses within the operational performance of the company (if any of these were previously highlighted from the ST.4 Walk-Through Audit try to further your understanding of them through the interviews). This output is used in the activities: ST.6 Update the sustainability hotspots and ST.7 Do a SWOT analysis.

TEMPLATE

HOW TO GO ABOUT IT

1.

Whether you are conducting an individual interview or a workshop, you should introduce the session by explaining that the aim of the workshop is to find out about the strengths and weaknesses of the company that might be relevant for the eco-innovation activities.

2.

Topics to cover in the interviews/workshops include: innovation and product development, sustainability performance, suppliers and partners, competition, marketing and communication, management. The types of questions you ask during an interview/ workshop will need to be adapted taking into account the knowledge and experience of the participants of the session. Below are some examples of the types of question you could ask:

  • How important is innovation for the company?
  • What policies or procedures does the company have in place to ensure that good ideas from staf can be implemented?
  • Which processes that occur in the factory have the biggest environmental impact?
  • Which processes that occur in the factory cost the most?
  • How is the company performing in terms of social issues such as worker health and safety, equal opportunities, fair pay, working conditions, and having a positive impact on society?
    • Is the company certified against (or does it comply with) any sustainability standards or international conventions?
  • What partnerships does the company have with other organisations?
    •  What is the nature of the partnerships?
    •  How does those partnerships benefit your company?
  • When negotiating with suppliers does the company just focus on getting the lowest price possible or are other factors taken into consideration?
    • If so, what other factors?
  • In what ways are products and services offered by your company better than those of competitors?
    •  Who are the biggest competitors your company faces?
    •  Why would customers select your company’s products and services over a competitor’s?
    •  In what ways are those competitors better than your company?
  • Are you receiving pressure from your customers or other stakeholders to improve the environmental performance and quality of your products or operations?
    • If so, what specific issues are they interested in (e.g. energy consumption in use phase, compliance with hazardous substance regulations, gender equality)?
  • What types of activities does the company do to communicate with customers or other people outside the company?
  • Does the company have a clear strategy that is communicated to all staff ?
    • If so, what are the main elements of that strategy?
  • Which three words best describe the company today?
  • What are the company’s biggest strengths and weaknesses?

3.

Once you have completed the interviews or workshop, you should identify at least five strengths and five weaknesses for the company based on what you have heard. Where possible, follow- up with participants to gather some relevant data related to the strengths and weaknesses that you have identified.

Tips & Tricks

INPUT FROM ACROSS THE COMPANY

If conducting a workshop, try to involve personnel from across the different operational areas of the company (design, production, marketing etc.). The participation of the CEO or senior management is not required (if they would like to attend this should not be discouraged). Aim for between four and 10 participants in the workshop from the company. The ideal group size will depend on the company, but in general, fewer than four can result in limited discussion and ideas and, conversely, more than 10 participants can make it difficult to remain focused (and will be very expensive for the company).
If conducting individual interviews, try to interview at least three members of staff and select those participants from across the different operational areas of the company (design, production, marketing etc.)

GENDER BALANCE INPUT

Whether conducting inter- views or a workshop make sure to involve a representative balance of male and female participants and try to find participants that have a good understanding of gender equality issues. If staff members do not have a good understanding of gender equality issues then consider offering training on these issues – further sources of information on gender equality issues are provided in the references.

— Success story from Vietnam

How Eco-innovation Transformed a Vietnamese Tea Trader

Vietnamese company Hiep Thanh used to produce and trade dried… >> read more.